Return and Refund Policy

Return and Refund Policy

At Ultrastore , we aim to make sure you are always happy with your purchases. If you have any issues with your order, our team is always here to help. Please read our return and refund policy below.

1. The right to return

  • Deadline: Returns are accepted up to 7 days from the date of delivery.
  • Condition: The product must be unused, in its original packaging and with all tags/accessories.
  • Proof of purchase: Receipt or proof of order required.
  • The return is subject to approval by the seller, as the products are his property and responsibility.

2. Products that cannot be returned

  • Perishable products (food, flowers, newspapers/magazines).
  • Personal products (open cosmetics, intimate apparel, hygiene products).
  • Personalized or custom-made products.
  • Digital products, software or gift cards.

3. How to start a return

  • Procedure: Return requests are made only through the Ultrastore platform. Contact the team at support@ultrastore.com .
  • Shipping: The customer bears the return shipping costs, except in cases where the return occurs due to a defect or error of the seller.
  • Approval: After receipt and inspection of the returned product, you will be notified of its approval or rejection.

4. Refunds

  • Payment method: You can pay on delivery (Cash on Delivery) or online by card (Visa/Mastercard via Paysera) .
  • Processing: After approval of the return, the refund will be made in cash or to the account used during purchase, within 30 days of approval.
  • Partial Refunds: In some cases, there may only be a partial refund (e.g. for damaged or partially used products).
  • Delayed Refunds: If you are experiencing delays in your refund, contact the team at support@ultrastore.com .

5. Exchanges

  • We only exchange or replace products that are defective or damaged upon delivery. To request an exchange, please contact us at support@ultrastore.com .

6. Return address

  • Products must be returned to the seller's address within 14 days of purchase, along with the packaging, fiscal receipt and warranty (if any).
  • Shipping costs are the responsibility of the buyer, unless the return is due to an error on our part.

7. Cancellation Policy

  • Order Cancellation: You can cancel your order within 24 hours only if it has not yet been shipped. For cancellation, please contact support@ultrastore.com .

8. Contact us

For any questions about our return and refund policy, please contact support@ultrastore.com .
We are here to help you at every step of the process.